Corporate policy

Returns, refunds
and group purchases.

This policy explains how purchases made through businesses and brands within the Astflick group are managed.

Last updated 16 May 2026
01
Overview

About this website

Astflick Group Ltd operates and develops a portfolio of specialist businesses serving healthcare, medical, veterinary, scientific, workwear and industrial markets.

This website is provided for corporate information, group communications and brand portfolio purposes. Astflick Group Ltd does not directly sell products or services through this website, and customers cannot complete a purchase or enter into a sales contract here.

Astflick Holdings Ltd is the intellectual-property and brand holding company within the wider group structure. Brands may be owned or licensed by Astflick Holdings Ltd and operated by Astflick Group Ltd or another relevant group business.

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Because purchases cannot be completed through this corporate website, no standard consumer return, refund or cancellation procedure applies directly to the Astflick Group website.

02
Purchases made elsewhere

Purchases through group brands

Purchases made through a brand, ecommerce website, trading division, subsidiary or associated business within the Astflick group are governed by the policies published by the website or legal entity through which the order was placed.

This includes the relevant business’s terms and conditions, delivery policy, cancellation rights, returns policy, refund policy, warranty terms and any business-to-business trading conditions.

01 Identify the website

Check the website, invoice or order confirmation used when placing your order.

02 Review its policies

Refer to the returns and refund information published by that individual business.

03 Contact the seller

Contact the customer-service team shown on your order confirmation or invoice.

03
Group portfolio

Relevant trading brands

Customers should refer to the policies published on the relevant trading website. Group and associated brands include, but are not limited to:

Aston Pharma Medical Sutures Dental Sutures SutureVet Supplies SurgiSim Precision Dermal Chameleon Scrubs IronStep Safety Footwear The Orange Scientist Aston Workwear Suture Supply Co. Stockyard Supply Co. The Scrub Syndicate Daniofare

The inclusion of a brand on this website does not necessarily mean that Astflick Group Ltd is the legal seller for every product or transaction associated with that brand.

04
Ownership and responsibility

Brand licensing and operations

Brands displayed on this website may be owned, licensed, managed, operated or distributed by different legal entities within the Astflick group structure.

Unless otherwise stated in the applicable sales terms, matters including product availability, pricing, order acceptance, payment, delivery, fulfilment, warranties, returns, refunds and aftersales support remain the responsibility of the business identified as the seller on the relevant website, invoice or order confirmation.

Operating company

Astflick Group Ltd

Develops, manages and supports specialist trading businesses and group operations.

Brand owner

Astflick Holdings Ltd

Owns and licenses intellectual property, trading names and brands within the wider group structure.

05
Customer protection

Incorrect or fraudulent orders

If you believe that you have placed an order through an unauthorised website or business claiming to be affiliated with Astflick Group Ltd, Astflick Holdings Ltd or one of our brands, please contact us as soon as possible.

Where possible, include the website address, business name, order reference, payment date and any correspondence you have received. We will review the information and confirm whether the website or business has a genuine relationship with the group.

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Do not send passwords, complete payment-card details or online banking credentials when requesting verification.

07
Policy administration

Legal notice

Astflick Group Ltd and Astflick Holdings Ltd may amend, replace or update this policy when required to reflect changes to group operations, applicable legislation or the businesses displayed on this website.

The version published on this page is the current version. Continued use of this website following an update will be treated as acceptance of the revised website policy.

Astflick Group Ltd Company number 05950580
Astflick Holdings Ltd Brand owner and licensor
Policy version 16 May 2026