Shipping, delivery
and group orders.

No goods are shipped from this website

Astflick Group Ltd operates and develops a portfolio of specialist businesses. This website is provided for corporate information, group communications and brand portfolio purposes.

No products or services are sold directly through this corporate website unless we expressly state otherwise. Customers cannot currently complete a product purchase or enter delivery details here.

Accordingly, no physical goods are dispatched, fulfilled or shipped as a result of using this website alone, and this page does not replace the shipping terms of any individual trading business.

The seller manages delivery

Products and services offered through group brands, subsidiaries, trading divisions or associated ecommerce websites are sold, dispatched and fulfilled by the business identified as the seller for that transaction.

The seller’s published terms will explain the delivery services offered, eligible destinations, charges, dispatch expectations, risk and title arrangements, restrictions and the procedure for reporting delivery issues.

Dispatch and delivery estimates

Delivery and dispatch times shown by a group-brand website are estimates unless the relevant seller expressly confirms that a date is guaranteed or applicable law provides otherwise.

Timescales may depend on the product, stock status, manufacturing requirements, supplier availability, order verification, payment or credit approval, destination and courier service selected.

Some medical, scientific, veterinary or specialist products may have longer or variable lead times. Any stated lead time should be read together with the seller’s current product page, quotation and order acceptance.

Charges, addresses and receipt

Shipping charges and available delivery services vary between trading websites. The applicable charge should be displayed or confirmed by the seller before the order is accepted.

Any request to change an address after order acceptance is subject to the seller’s approval and may not be possible after processing or dispatch.

Customers should never send payment-card or banking credentials when providing delivery instructions.

International delivery and customs

Some group businesses may offer international delivery, while others may restrict supply to particular countries, customer types or regulated markets.

Availability must be confirmed on the relevant trading website or quotation.

Responsibility for import clearance, duties, taxes, VAT, brokerage, administration charges and delivery risk depends on the seller’s terms, the agreed delivery basis and the rules of the destination country.

These costs are not automatically the customer’s responsibility in every transaction.

Where the purchaser is responsible for import clearance or charges, failure to pay or provide required information may result in delay, storage charges, return or disposal in accordance with the courier’s rules, customs requirements and the seller’s terms.

Lost, delayed, damaged or incomplete shipments

Shipping enquiries must be directed to the business that accepted and fulfilled the order. Astflick Group Ltd’s corporate website does not have access to every brand’s order, courier or warehouse system.

When reporting a problem, provide the information reasonably needed to investigate:

• the seller or trading website used;
• order, invoice or purchase-order number;
• delivery name, postcode and contact details;
• tracking number, if available;
• a clear description of the issue; and
• photographs of packaging, labels, damage or contents where relevant.

Keep the product, packaging, labels and delivery documents until the seller or courier confirms whether they are required for inspection or a claim.

Do not return goods to Astflick Group Ltd’s corporate address unless the relevant seller has issued written return instructions.

Reporting times and available remedies are governed by the seller’s terms and applicable law. Nothing on this page limits any statutory rights that apply to the transaction.

Separate roles within the group

Brands displayed on this website may be owned, licensed, managed, operated or distributed by different legal entities.

Displaying a brand here does not make Astflick Group Ltd or Astflick Holdings Ltd the seller or fulfilment provider for every transaction involving that brand.